Regretful Heart Laser Tattoo Removal Review, Prices, Services, Images

I have been working with Venus for my tattoo removal for quite some time now, and I can honestly say she is absolutely amazing! Her knowledge and expertise in laser removal are outstanding. From the very first session, she made me feel comfortable and confident in the process, explaining every step in detail. Venus has a calming and professional demeanor, and her passion for what she does truly shines through. Not only is she meticulous with her work, ensuring the best results, but she is also an incredibly kind and genuine person. Each visit feels more like catching up with a friend while receiving top-notch treatment. I highly recommend Venus for anyone looking for laser removal services—she is simply the best!

Jessie is absolutely incredible. Very professional. You can also tell how much time and care was put in putting the space together. Jessie makes the already nerve wracking experience of getting a tattoo removed so easy and comfortable. The healing process has been very smooth as well. I cannot recommend Jessie enough!

I came to Regretful Heart in July of 2023. I did a quick consultation with Jessie and had my first session that same day. Jessie confidently asserted that she could fully remove my tattoo without any side effects, even going as far as to say I wouldn’t need more than 5 sessions. Those were my expectations with her treating my skin. I inquired specifically about the possibility of any kind of scarring. Based on her assessment, Jessie assured me I had no reason to believe I would experience that or any other side effects. That was the extent of her “discussing the risks in length” and the notion that I signed the waiver under. Unfortunately, after a couple of sessions, my skin developed hyperpigmentation and hypopigmentation. This became very concerning given the prior assessment. Jessie informed me that these side effects eventually went away. However, my skin’s condition only worsened as I did more and more sessions. I inquired on several occasions to see if anything about my treatment plan needed to be reevaluated given the circumstances. I was told to just continue with the aftercare like I had been doing and to “trust the process” because the pigmentation would resolve itself. I decided to consult with other removal professionals and several dermatologists for more insight. All of the dermatologists that I went to informed me that treatments should have stopped immediately at the first sight of pigmentation loss. After meeting with almost all of the removal businesses in Richmond, I now know it’s not common at all to develop the level of hyperpigmentation and hypopigmentation that I have. Several of the removal businesses advised against the current continuation of laser treatments for the time being. The skin damage looked to be caused by too high settings of the laser. In addition, it was concluded that 5-6 weeks was too short of an interval for the skin to heal in between sessions given its current condition. I brought this up to Jessie and I was never answered as to why my sessions were scheduled so closely together, just that I could extend the time between sessions. While I understand that removal cases vary for each individual, I was disappointed with the unrealistic expectations that were conveyed and how my case was not reevaluated when the regression of my skin became apparent. At that point, I did not feel comfortable continuing treatment sessions. My last session with Jessie was in April of this year. It has now been 5 months since I stopped laser treatment on my tattoo and my skin has still shown no signs of improvement. I respectfully asked for a full refund of $1.5k and Jessie thought it was unreasonable. I do not believe it is unreasonable to request a full refund when the services that were promised were not received. My tattoo is not removed and my skin has severely regressed since coming to Regretful Heart. I, along with numerous professionals, think that these side effects could have been avoided given a more conservative treatment plan. I am currently working with multiple dermatologists to address the regression of my skin which is very costly. I did not request Jessie to cover any of these expenses, I only asked for a refund of the sessions I paid for which I feel is most appropriate at this stage. Jessie was willing to do a partial refund of $400 until it came time to send the refund. Now she plans to refund $324 because that is what is left over from the sessions that were done. She has been discussing the $400 refund amount with me for over two months. For her to not uphold her own word now is very misleading. Regardless, it has been almost 3 weeks and I have not been sent a refund of any amount. I feel that Jessie has handled this whole situation very unprofessionally. I have included a picture of my tattoo that was taken right before I started my first session. The other photo is how it looks today (seven sessions after). I encourage others to consult with multiple professionals and seek their tattoo removal services elsewhere.

Great service. Jessie is kind and professional. She’s created a welcoming, judgment-free space and takes the time to ensure you’re prepared and comfortable going into your appointment. Highly recommend!

Jessie is fantastic and her shop is a great space. You can tell she’s very invested in what she does and cares about her work. I’m looking forward to the rest of my process.